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You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship and flat-out lying.
The two primary reasons conflicts occur (and how to see them coming)
Why people become enemies, and how to break the cycles that lead us to hostilities
When conflict is good: five ways conflict can actually benefit you and your organization
How to confront people in a way that minimizes defensiveness and hostility
Best ways to deal with dirty tactics such as backstabbing, lying and sabotage
The five classic conflict-resolution strategies, and the pros and cons of each
Will deliver in Pueblo free!