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Telephone Service Specialist (Pueblo)

compensation: Starting at $12.50 hourly
employment type: full-time

Do you enjoy helping people? Our Service Specialists assist people over the phone while providing the best customer service available at all times. We support callers within our communities by connecting them with on-call personnel, emergency services and support services.

We provide telephone answering/emergency dispatch services for many different industries across the country that need phone line coverage and private emergency dispatching 24x7x365.There is always something new to learn! Our shifts are flexible with a focus on evenings and weekends.

If you are interested in working for a local, small business that takes pride in its service capabilities, please call our job line at 719-549-0608 for more information and details on how to be considered for one of our FULL TIME positions, EVENINGS,WEEKENDS AND HOLIDAYS REQUIRED.

Position Requirements:
- Ability to type; preferably minimum of 40 words per minute
- Ability to speak clearly and project a pleasant tone of voice
- Ability to accurately document and present information during phone interactions
- Ability to multitask while on the phone
- Ability and willingness to keep information confidential
- Must be able to pass a DOC Background check

General Responsibilities/Skills: This description is neither an employment contract nor an all-inclusive list of duties and responsibilities for this position.

Answers telephone lines primarily for service businesses including physicians, crisis services, commercial services and repair companies, contractors, etc.
Answers incoming calls and makes outgoing calls to relay messages to the appropriate person based on personalized account instructions.
Actively participates in providing outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Capable of making quick decisions based on client and company guidelines
Follows account instructions for relaying of messages and when contacting on-call staff.
Excellent listening, typing and oral communication skills including the ability to speak clearly and with proper telephone etiquette to both clients and their callers
Maintains a professional, empathetic and friendly attitude at all times.
Abides by the Health Insurance Portability and Accountability (HIPAA) privacy and security regulations regarding all aspects of Protected Health Information (PHI).
Self-starter and self-motivator with a strong, positive work ethic.
Team player
Punctuality and good attendance are essential

Working Conditions and Physical Requirements:

All staff have workstations that are equipped with a telephones, (personal) headset, and computer.
Work may be repetitious and stressful, with little time in between calls, while still providing excellent customer service
Long periods spent sitting, typing, and looking at a computer screens

Benefits:
Paid training - Above Minimum Wage
Above Minimum Wage Paid based on experience
Flexible schedule
Performance bonuses
Paid holiday time
Health Insurance
Direct deposit
Fun, Safe & Friendly atmosphere

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7215007104

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